Shifamed, a medical device innovator that specializes in creating products to make high-risk procedures less invasive, was having trouble articulating the tangible impact of their work. While their products and companies are helping surgeons save lives, their brand voice was cold, clinical, and lacked an empathetic story: it solely focused on the technical elements of their work, which overshadowed the critical difference they are making in the lives of people everywhere.
Our challenge was to help Shifamed humanize their impact story, understand how it relates to their various audiences, and craft a new brand positioning to leverage across all brand communications. We sought to position Shifamed as a pioneer in innovation, technology, human-centered design, and mission-driven human impact – all while maintaining their deeply-ingrained culture of diversity, collaboration, and humility.
To tell this story effectively, we launched a comprehensive research and discovery process that included a competitive analysis, audience analysis, persona development, mission/perception discovery, and an existing communications audit. Building off of our insights, we hosted a collaborative brand purpose workshop with the Shifamed team to develop their brand positioning guidelines – highlighting core beliefs, brand definition, purpose, and vision.
Our research uncovered significant opportunities for Shifamed to reposition themselves as leaders and innovators by putting purpose before process and connecting their mission to core internal beliefs and tangible external human impact.
Leveraging a combination of research and discovery insight and marketing expertise, we created a unique social media playbook, channel strategy, email strategy, and website strategy to increase Shifamed's brand awareness, interest, inspiration, and engagement. We wove their new brand positioning language throughout their website and incorporated it into our ongoing management of their social content and communities, talking about people, process, and devices - and always coming back to their human-centered story.
Branding, Communication Strategy.
147 Natoma Street
San Francisco, CA 94105
641 S Street NW
Washington D.C. 20001
800 Battery Ave SE, Suite 100,
Atlanta, GA 30339
170 Milk Street, 5th Floor
Boston, MA 02109