Highly Relevant Popups Drives 447% New Monthly Subscribers

EXECUTIVE SUMMARY

Case Study: diaTribe

diaTribe is the patient-focused online publication from The diaTribe Foundation that’s aimed to improve the lives of people with diabetes. diaTribe seeks to empower its readers with useful, actionable information that gives them hope for a better future and helps them live happier and healthier lives.

The Challenge

One major way diaTribe fulfills its mission to improve the lives of people with diabetes is by delivering high-quality, patient-centric information and advice. From type 1 to type 2, from drugs to devices, from research opportunities to regulatory decisions, the common thread through diaTribe’s articles is to provide value to its readers. Our challenge was to help diaTribe grow its readership.

The Strategy

To help diaTribe increase readership, we looked at all of diaTribe’s assets and identified its website itself as a major opportunity. We decided the approach would be to convert more of diaTribe’s website visitors into long-term subscribers, that diaTribe can then share its new content with. Since it’s no easy task to rework a website’s layout to build in more email opt-ins, we turned to something tried and true: email capture popups.

 

Strategic popups led to a 447% increase in monthly new subscribers.

447%

year-over-year increase in monthly new subscribers

5.2%

conversion rate on top performing popup

Implementation

  • Analysis + Recommendations

    We were highly strategic in what popups we would devise, where they would be placed, and what they would say. Our first order of business was to identify what pages on the website received the most organic visitors. It was important to focus on organic to ensure the long-term success of these popups. We then categorized those pages as much as possible by shared topic or theme, in order to make sure our recommended popups are scalable and not relevant to a single page. With all this in mind, we then put together our recommendations of what popups should be produced and its overall message.

  • Design

    After getting input from the client, we then moved into designing the popups. We designed the popups using current best practices, integrating diaTribe’s existing visual brand, and chose iconography and other visual elements to make the popup eye-catching to diaTribe’s readers.

  • Build

    Building the popups involves making sure it functions seamlessly, Q/Aing the popup to ensure users can interact with it as planned, setting its URL targeting to make sure the pop-ups appear on the recommended pages only, ensuring existing subscribers do not see it, and finally, setting up each popups’ integration with diaTribe’ existing email system, so new subscribers are appropriately welcomed to the diaTribe community.

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